Support
Please contact the support team if:
If you need assistance with implementation please contact a local partner, utilize the CHICAGO Metrics™ Forum in the member's site, or purchase support hours and we can arrange a visit.
You can reach the support team at: support@chicagometrics.com
This will generate a ticket in our system. Please allow 12 - 24 hours to receive a response before following-up. It's usually much faster but we need to set reasonable expectations.
- you find an issue with the CHICAGO Metrics™ spreadsheet. This may be a calculation error, conditional formatting error, circular reference error, etc.
- you are having an issue with the website such as paying for your membership.
- you have registered, paid, it has been at least 24 hours, and you have yet to receive full access to the member's site. This should be instant though.
If you need assistance with implementation please contact a local partner, utilize the CHICAGO Metrics™ Forum in the member's site, or purchase support hours and we can arrange a visit.
You can reach the support team at: support@chicagometrics.com
This will generate a ticket in our system. Please allow 12 - 24 hours to receive a response before following-up. It's usually much faster but we need to set reasonable expectations.