Information Technology at the functional level has become a commodity. People expect to come into work, sit down at their system, and it is expected to work. Just like the lights coming on or the toilets flushing. All of these things are complex and require a large amount resources to maintain at the expected level of availability the business desires. If this, commodity level service, is the desired state the business has requested then Information Technology (IT) or Information Systems (IS) is an appropriate name.
However, if the business wants to leverage the assets and investments made in technology and information systems then a change is needed. If the business wants to move forward with data and information then a different approach is needed. If a digital transformation is needed then the mindset of the group needs to change from a commodity to a service provider. Imagine if the electric company not only supplied the power but also worked with you, directly, in improving your energy usage. Some companies do this now but it is passive. I am advocating for proactive service delivery.
I recently have worked with one organization in making this shift. The first thing I did was change the name of the department from IS (Information Systems) to ITS, Information and Technology Services. This name is a three part name to help our team focus and let our customers, not users, know what we provided:
IT changed across the organization because ITS in the name.